Refund Policy

Last updated: February 13, 2026

This Refund Policy explains how refunds and cancellations work for JSON Copilot services provided by Cardamon Inc ("we", "us"). All payments are processed by Paddle.com Market Limited or Paddle.com Inc ("Paddle"), which acts as the Merchant of Record for all transactions. By purchasing credits or subscribing to a plan, you agree to this policy and to Paddle's Checkout Buyer Terms.

1. Consumer Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer, you have the right to cancel your purchase within 14 days of the transaction date without giving any reason, in accordance with Paddle's Checkout Buyer Terms. To meet the cancellation deadline, you must notify us before the 14-day period expires.

Reimbursement: If you cancel within the 14-day period, we will reimburse all payments received from you without undue delay, and no later than 14 days after we are informed of your decision to cancel. The reimbursement will be made using the same payment method as the original transaction and you will not incur any fees.
Digital content exception: Your right to cancel does not apply if you have already started to use the digital content (i.e., consumed credits through AI features). By using credits after purchase, you acknowledge that you have benefited from the digital content and waive your cancellation right for that transaction.

2. Subscription Plans

All subscription plans (Mini, Starter, Pro, Ultra) are billed on a recurring monthly basis through Paddle. You may cancel your subscription at any time through your account settings or by contacting our support team.

Cancellation: To cancel your subscription, please notify us at least 48 hours before the end of your current billing period. Your cancellation will take effect at the next payment date. You will not be charged for subsequent periods.
No partial refunds: There are no refunds on unused subscription periods. When you cancel, your subscription remains active until the end of the current billing period.
Credits: Any unused credits from your subscription will remain available until the end of your billing period or their 6-month expiry date, whichever comes first.
First subscription refund: If you are dissatisfied with your initial subscription, you may request a full refund within 14 days of your first subscription payment, provided you have used less than 10% of your monthly credit allocation. This applies only to the first billing period and not to automatic renewals.

3. Credit Packs (One-Time Purchases)

Credit packs are one-time purchases processed through Paddle that add credits to your account for use with AI features.

Validity: Purchased credits are valid for 6 months from the date of purchase. Unused credits will expire after this period.
14-day refund window: You may request a full refund within 14 days of purchase, provided no credits from the pack have been used. Once you begin using credits, the digital content exception applies and the purchase becomes non-refundable.

4. Automatic Credit Adjustments

We estimate the credit cost of AI operations before processing. If the actual usage is significantly lower than the estimate (more than 15% difference), we automatically refund the difference to your account. You will see a notification when this occurs.

5. Refund Abuse

Refunds are provided at the discretion of Paddle on a case-by-case basis. Paddle and Cardamon Inc reserve the right to refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour. Examples of refund abuse include, but are not limited to:

Repeatedly purchasing and refunding credits or subscriptions
Using a significant portion of credits and then requesting a refund
Creating multiple accounts to exploit free credits or refund policies
Initiating chargebacks for legitimate transactions without first contacting us

Accounts found to be engaging in refund abuse may be suspended or terminated, and future purchases may be refused.

6. How to Request a Refund

If you believe you are eligible for a refund, please contact us with:

Your account email address
The transaction ID or date of purchase
The reason for your refund request

We will review your request and respond within 5 business days. Approved refunds will be processed by Paddle to your original payment method within 14 days, depending on your payment provider.

You may also manage subscriptions and request refunds directly through Paddle's buyer portal, accessible via the receipt email you received at the time of purchase.

7. Service Issues

If you experience technical issues that prevent you from using purchased credits or services, please contact us promptly. We will work to resolve the issue or provide appropriate compensation on a case-by-case basis. This does not affect your rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

8. Chargebacks and Disputes

You agree to contact us prior to raising a chargeback or any dispute with your bank or payment card issuer in relation to any transaction. We are committed to resolving issues fairly and promptly. If you make a payment through Paddle and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason, we reserve the right to suspend your account and prohibit you from using our services.

9. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Changes will apply to purchases made after the updated policy takes effect.

10. Contact

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Email: support@cardamon.org
Address: Cardamon Inc, Boca Raton, Florida, United States